IT Help Desk Technician job description template

Respond to customers in person, over the phone, or via e-mail using IT ticketing system. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support.

This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business.

Junior System Administrator – Cloud Services Team

Mentis Group is looking for a computer and networking professional to join our team of superstars as an IT Help Desk Support. This position is for a technically talented, detail oriented and ambitious individual with a strong desire to learn and grow, both technically and as a professional. Our support team is currently working mostly remote, with some on-site visits required. The IT help desk support technician work description also entails timely and correct troubleshooting and escalation of problem spots, and offering end-user assistance and training where necessary.

In performing their duties, the help desk support must demonstrate composure and professionalism in person and/or on the phone. Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different days, different challenges. Again, because these individuals need both soft skills and technical how to become a help desk engineer skills, you want to create a task description that highlights both of these requirements. Finally, you may choose to advance your career by moving into a related field such as project management or IT management. This will require additional education and training, but it can lead to a more rewarding and challenging career.

Duties & Responsibilities 8

The service desk staff typically handles the technical issues that are reported by the employees of a company. We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Did you find this post useful in learning about what IT help desk support do? Please, leave a comment about your view of this article in the box below. And if you work in the IT industry as a help desk support person, do also share your job description. Employers usually require certain qualities, skills, and experience when hiring for the role of IT support technician.

What Does a Service Desk Engineer Do?

This type of job is prevalent in most businesses that support technology. A cable entertainment company is an example of an organization that uses these types of engineers. The technician must have strong communication skills because he interacts with customers on a daily basis. These skills are vital for troubleshooting the technical issues a customer is having. At [CompanyX], we’re constantly striving to provide the best possible customer experience.

• He typically has a degree in computer engineering and understands how to resolve different types of technical problems.
• A high standard of customer service is also an important part of the role.
• The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone.
• They allow businesses to track and identify issues and resolve underlying problems.
• The primary purpose of this role is to handle entry-level incoming help desk trouble tickets and assist with requests from all end-users, either via the help desk software, phone, or email.
• These skills are vital for troubleshooting the technical issues a customer is having.
• Excellent verbal communication skills are also important, as well as analytical thinking skills.

This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Since 2001, we’ve been providing innovative, intelligent, and secure https://remotemode.net/ managed IT Services to businesses and non-profit organizations in the Dallas / Fort Worth region and beyond. We thrive on forming true partnerships with our clients while delivering customized, business technology solutions.